Terms & Conditions

1. Agreement and scope

These Terms & Conditions govern your access to and use of OpenMail, including its website, web application, accounts, mailbox connection features, email viewing and sending, Sent-copy saving, local contacts, profile tools, appearance settings, calendar and files interfaces, support pages, and legal pages.

By accessing, logging in to, connecting a mailbox to, or otherwise using OpenMail, you agree to these Terms. If you do not agree, you must not use the service. Nothing in these Terms removes statutory rights or excludes liability that cannot lawfully be excluded.

2. Service status and eligibility

OpenMail is a developing webmail and productivity platform. Features may be live, limited, private beta, experimental, disabled, or placeholders. Beta features may change, fail, lose local state, or be removed without notice.

You may use OpenMail only if you are legally permitted to do so, can enter a binding agreement, provide accurate information, and have authority to connect each mailbox you add. Users under 18 require permission from a parent or legal guardian.

3. Accounts and security

You are responsible for protecting your login, using strong passwords, logging out on shared devices, keeping details current, reporting suspected unauthorised access, checking recipients, and maintaining independent backups.

You must not share credentials, bypass security controls, access another person's account, interfere with sessions, or permit unauthorised use. OpenMail may restrict access where needed to protect users, infrastructure, legal compliance, or service reliability.

4. Connected mailboxes and credentials

By connecting a mailbox, you confirm that you own or are authorised to use it and to send email from it. Your use must comply with the mailbox provider's terms and applicable law.

Mailbox credentials are sensitive. Where stored, they are intended to be encrypted using supported application controls and used only where needed to provide mailbox access and sending. No online system can guarantee perfect security, and you should change credentials promptly if compromise is suspected.

5. Email viewing and safety

OpenMail may display folders, headers, sender details, dates, safe previews, message content, and attachment metadata. To protect privacy and security, it may block remote images, tracking pixels, scripts, forms, iframes, embedded objects, unsafe HTML, links, attachments, or malformed content.

Safe previews may differ from the original email. Sender identities, links, and attachments can be spoofed or harmful, so you remain responsible for checking them before relying on or opening them.

6. Controlled sending

OpenMail may provide controlled SMTP sending. Current rules may limit sending to plain text, one recipient, your own mailbox, and saved local contacts. Arbitrary recipients, multiple recipients, CC, BCC, HTML, and attachments may be blocked.

You must not use OpenMail for spam, phishing, scams, malware, unlawful marketing, harassment, impersonation, credential theft, illegal content, infringement, bulk sending, or any activity that harms users, recipients, OpenMail, or mail systems.

7. Sent copies and drafts

After SMTP succeeds, OpenMail may attempt to save a plain-text copy to a detected Sent folder using controlled IMAP APPEND. Sending and saving a Sent copy are separate operations. A message may be sent even if the Sent copy cannot be saved.

Draft notices may describe local, browser-side, app-side, placeholder, or server-side behaviour. Unless clearly stated otherwise, “Saved to Drafts” does not guarantee that a draft was saved to your mailbox server. Keep a separate copy of important text.

8. Contacts, calendar, files, and profile images

Contacts may be stored locally and may be created from safe email header data. They are not necessarily synchronised with external contact providers. Check every address before sending.

Calendar and files features may be placeholders unless the interface clearly confirms active storage or synchronisation. Do not rely on them as the only record of important dates or files. Profile images must be lawful, suitable, and owned or licensed by you.

9. Appearance, cookies, and browser storage

Theme, density, font, dark mode, layout, draft placeholders, and interface state may be stored in your account, cookies, local storage, session storage, or browser storage. Preferences may reset or render differently across devices and browsers.

OpenMail may load interface fonts from the Bunny Fonts CDN. This is for interface display and performance and is not used by OpenMail to read mailbox content or build advertising profiles. System font fallbacks apply if external fonts cannot be loaded.

Essential cookies and security tokens may be required for authentication, sessions, CSRF protection, safe actions, and service operation. See the Cookie Policy.

10. Advertising and paid features

OpenMail may show clearly labelled advertising placeholders, sponsored placements, affiliate links, partner spaces, or upgrade prompts. Private email content and mailbox credentials must not be sold to advertisers or used to build advertising profiles.

Paid plans, subscriptions, storage upgrades, ad-free options, or Pro features may be introduced later. Charges will not apply unless you choose a paid feature. Any applicable price, renewal, cancellation, refund, and tax information should be shown before purchase.

11. Your content and acceptable use

You retain ownership of your content. You grant OpenMail a limited licence to host, store, process, secure, transmit, display, and format it only as needed to provide and protect the service, comply with law, prevent abuse, and enforce these Terms.

You must not attack, scrape, overload, reverse engineer unlawfully, bypass controls, access other users' data, damage infrastructure or reputation, cause blacklisting, or use OpenMail for high-risk or unlawful purposes.

12. Availability, backups, and third parties

OpenMail aims to provide the service with reasonable care and skill but does not guarantee uninterrupted availability, perfect delivery, inbox placement, previews, Sent-copy saving, drafts, contact accuracy, or continued availability of beta features.

You are responsible for backups. Mailbox providers, SMTP and IMAP servers, hosting, DNS, payment, storage, and other third-party services operate under their own terms and may fail, filter, delay, change, or discontinue services outside OpenMail's control.

13. Intellectual property

OpenMail branding, logos, interface, software, text, designs, icons, layouts, and related materials belong to OpenMail™ Exchange or its licensors. You may not copy, sell, sublicense, misuse, or create unauthorised derivative works from them.

14. Suspension, closure, complaints, and support

OpenMail may restrict, suspend, or terminate access where necessary because of a breach, abuse, security or legal risk, compromised credentials, spam, phishing, non-payment, service discontinuation, or a legal requirement. Urgent action may be taken without notice.

You may stop using OpenMail or request account closure at any time. Save important data first. Account closure does not close your external mailbox. Support and complaints can be sent to hello@openmail.email; do not send passwords or private keys.

15. Liability and high-risk use

To the extent permitted by law, OpenMail is not responsible for losses caused by third-party services, delivery or filtering failures, phishing, unsafe links or attachments, wrong recipients, inaccurate contacts, lack of backups, unsupported devices, or reliance on beta features.

OpenMail is not designed for emergency, medical, legal-deadline, financial-trading, safety-critical, regulated, or mission-critical use. Maintain alternative communication and record-keeping methods.

16. Changes, governing law, and contact

OpenMail may update these Terms and modify, restrict, suspend, or discontinue features. Material changes may be notified through the app, website, service messages, or an updated date.

These Terms are governed by the laws of England and Wales, subject to mandatory consumer rights. Questions should be sent to OpenMail™ Exchange at the business address above or hello@openmail.email.