Frequently Asked Questions

What is OpenMail?

OpenMail is a developing webmail and productivity platform operated by OpenMail™ Exchange. It can provide account login, connected-mailbox viewing, safe previews, controlled sending, Sent-copy saving, local contacts, profile and appearance settings, and legal/support pages.

Is every feature live?

No. Some features are active, some are limited, and some - including parts of Calendar, Files, drafts, advertising, paid plans, and future integrations - may be placeholders or beta features.

How does mailbox access work?

OpenMail may use IMAP to read folders, headers, safe message previews, and attachment metadata. It may use SMTP for controlled sending and controlled IMAP APPEND to save a Sent copy after sending succeeds.

Does OpenMail modify my mailbox?

Current mailbox access is designed around safe viewing plus the specific controlled APPEND used for Sent copies. Broad actions such as delete, move, copy, expunge, mark-read, spam, trash, or archive are not part of the current feature set unless explicitly introduced later.

Why are remote images blocked?

Remote images and tracking pixels can reveal an IP address, device information, approximate location, and opening time. Blocking them reduces privacy and security risk. Safe previews may therefore look different from the original email.

Who can I send to?

Current safety rules may allow only your own mailbox and saved local contacts, one recipient at a time, in plain text. Random unsaved recipients, multiple recipients, CC, BCC, attachments, and HTML may be blocked.

What happens when I send?

OpenMail validates the recipient and content, checks safety and rate limits, sends through SMTP, attempts to save a Sent copy, then shows a success or warning notice. Compose closes after a successful send and remains open when validation or sending fails.

What does a Sent-copy warning mean?

It means SMTP sending succeeded but the separate attempt to save a copy in Sent failed. The recipient may still receive the message. Refresh Sent or check your original webmail.

Are drafts saved on my mail server?

Not necessarily. Unless the interface explicitly confirms server-side draft storage, “Saved to Drafts” may be a local or interface-only notice. Keep another copy of important text.

How do contacts work?

Contacts are local to OpenMail and may be created from safe email header data. Saved contacts can appear in the compose picker and qualify for controlled sending. They are not automatically synchronised with phone, Google, Apple, Microsoft, CardDAV, or Mail-in-a-Box contacts.

Can I change appearance?

Yes. Appearance settings include system, light, and dark themes; comfortable or compact density; and several font choices. OpenMail loads supported web fonts from Bunny Fonts, while Segoe UI, Mono UI, Editorial Serif, and system options use local font stacks. Preferences may be stored in your account and browser storage.

Bunny Fonts is used for interface display, not to read mailbox content or build advertising profiles. If external font loading fails, OpenMail uses system font fallbacks.

Does OpenMail sell email content?

No. OpenMail does not sell email content or mailbox credentials and does not currently use private email content to build advertising profiles.

Does OpenMail use cookies?

Yes, essential cookies and security tokens may be required for login, sessions, CSRF protection, and secure actions. Browser storage may remember theme, density, font, and local interface state. See the Cookie Policy.

Are adverts real?

Current advert areas may be placeholders used to reserve and test layouts. They should not use ad networks, remote scripts, pixels, iframes, or tracking. Any future real advertising should be labelled and governed by the Advertisement & Sponsorship Policy.

How secure is OpenMail?

OpenMail aims to use HTTPS, authentication, CSRF protection, password hashing, encrypted mailbox secrets where supported, safe previews, remote-image blocking, recipient restrictions, rate limits, and duplicate-send protection. No online service can guarantee perfect security.

How do I get help?

Visit Help & Support or email hello@openmail.email. Include the feature, time, browser/device, safe screenshot, error message, and what you tried. Never send passwords or private keys.